3. Watch the video:
4. Read the text:
-Good morning. Welcome to the Transnational Hotel. What can I do for you?
-Good morning. My name is Tom Sanders. I have a reservation for a single room for three nights.
-Alright, Mr. Sanders. Let me pull up your reservation…I can’t seem to find a record of your booking. Did you book the room directly through us, or did you use a hotel reservation service or a travel agent?
-I booked it directly through you. I’ve already also paid a deposit on the first night. I have a reservation number if that helps.
-Yes, sure. Can I see that, please? Thank you.