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I.T. Support – Level 3

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3. Watch the video:


4. Read the text


Call I.T. support if you are having issues with your computer and use these lines if you don’t know what to say

Tell them: “I am having problems with my computer”, then say “the screen keeps freezing” and “I seem to have lost some documents”. Tell them “I have turned the computer off and on but that hasn’t fixed it”. Finally, ask if they can help – please!

Remember if you have important documents, it’s best to back them up on a memory stick just in case you have a problem like this. Review the phrases below if you have to call computer support:

  • I am having problems with my computer
  • The screen keeps freezing
  • I seem to have lost some documents
  • I have turned the computer off and on but that hasn’t fixed it
  • Can you help, please?

5. Take the quiz:
Provide the best answer based on the video

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