Civic Resources

Making a Car Insurance Claim – Level 3

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3. Watch the video:



4. Read the text


How to make a car insurance claim after a car accident

After an accident, it’s important to call your insurer as soon as you can:
-“Hello. I’ve just had a car accident.”
-“Oh that’s terrible. Is everyone okay?”

-“We’re all fine.”
-“As long as you’re all fine, that’s the most important thing…How did it happen?”

-“I was driving along and an echidna jumped out, so I swerved and bumped into another car.”
-“The first thing to do is assess the situation. Make sure no one involved requires an ambulance.”

-“We’re all okay.”
-“Good. Now, as no one was injured, you don’t need a police report to lodge a claim. The next thing is to make the road safe for other drivers…Don’t forget to take down the driver’s details: You need their name, their phone number, address, license details, and the company they’re insured with. Got all that?”

-“Yup.”
-“Good. The final thing that could be helpful, is to take some photos of the accident for reference if you have a camera, that is…Now you have everything you need to lodge your claim.”

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